Subject: Tech Support Candidate - Ravi Bharti
From: Ravi Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:06:49 -0500

| | Tech Support Test

Name | Ravi Bharti
E-mail | [email-masked]
Phone Number | (91) 9650409223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec-16 c
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Fareportal pvt ltd | Supervisor | July 2019 |
Previous Employer 2 | Igt pvt ltd | Process associate | Nov 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection whether network cable in connected or not then i will check my browser is up to date or not .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i need to on my Bluetooth device in phone and speaker both ,then i will search device in my phone after recognition device i need to pair the device with unique code and device will be connected .
What according to you makes you a good candidate for customer service or technical support job? | First i need to listen customer concern and then i need to acknowledge the problem with empathy and apology also i used probing technic for rapport building to understand the concern properly.By giving correct resolution i used this technique and its makes me unique candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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