Subject: Tech Support Candidate - Chander Gautam
From: Chander Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:01:18 -0500

| | Tech Support Test

Name | Chander Gautam
E-mail | [email-masked]
Phone Number | (+91) 9818064669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Technical Advisor 1 | 17 December 2020 | 22000
Previous Employer 2 | Silaris Information technology Pvt limitrd | Process sales associate | 13 September 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially I'll check for the internet connection, if I my internet connection is working properly or not. If connection is working then I'll try to launch the website in incognito mode. If issue still persist then I'll check if the website is down for me or for everyone via downforeveryoneorjustme.com by entering URL in that website. If all the above steps doesn't work then I'll follow release and renew IP address via CMD prompt

Please list the steps to connect a Bluetooth speaker to your mobile phone.

• Swipe down from the top of the screen.
• Touch and hold Bluetooth .
• Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
• Tap the name of the Bluetooth device you want to pair with your device.
• Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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