Subject: Tech Support Candidate - Hominder Kumar
From: Hominder Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 04:59:18 -0500

| | Tech Support Test

Name | Hominder Kumar
E-mail | [email-masked]
Phone Number | (+91) 9268220916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi, Govind puri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | RACS Consulting | Technical consultant | 30 Sep 2020 | 30000/-
Previous Employer 2 | Cyberace infovision | Tech support engineer | 14 apr 2020 | 27000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First checked that the url entered by user is correct or not.
2. We have to checked the date and time settings of the system.
3.Checked that internet is working on the system.
4. Run the ping and traceroute command to check the connectivity.
5. One more possibility that we checked the proxy address is correct or not.
6.Checked the DNS settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switched On the bluetooth speaker and put this into bluetooth mode.
2.swipe down the top of the screen or goto settings and touch and hold the bluetooth.
3. Now pair new device,if device not showing then refresh the available devices.
4. Click on the name of the bluetooth device and follow the onscreen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |