Subject: Re: Tech Support Candidate - pankaj kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Mar 2021 02:59:23 -0700 (MST)

He don't have any technical experience. 
He is good for team lead for non tech support process 
He have to serve notice between 7-10 days 
His current Salary is 21000/- 
Expecting 28000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Mar, 2021, at 13:32, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: pankaj kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 March 2021 at 12:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - pankaj kumar 

	

	
	
			Tech Support Test 
		
	Name 	pankaj kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9760304542 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sector 62 khora colony 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	PCITS 	CCE 	15 March 2021 	21k 
Previous Employer 1 	Prosperity Travels 	Team leader 	19 Nov 2019 	25k 
Previous Employer 2 	ISON BPO 	Team Lead 	10 June 	22k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check the internet connectivity by clicking on right bottom of the screen. If it is showing internet connected then I will troubleshoot by the help option mention there. And then turn off and turn on the router by its power button on the back. And if still the internet won't work then I will try to connect via LAN Cable. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly I will turn on the Bluetooth speaker so that speaker will be available for connection. Then on the phone dropdown screen I will press Bluetooth option and then search for available devices. And then pair both the devices by putting pair code or passkey. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 2 years of working experience in technical sales and technical support. And also have technical background in terms of education qualification. I have the degree of B.sc(IT) and MCA. And my passion for the work that makes me learn new things. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4