Subject: FW: Tech Support Candidate - Pradeep Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 09:38:06 +0000

Doubt his English will. Be good but do a quick one and let me know

From: Pradeep Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 9:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pradeep Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pradeep Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0120) 8178246435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida 63
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Routing protocols
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Synapseindia outsourcing Pvt ltd        Network engineer        March   35000
Previous Employer 1     Bharatit sarvices ltd   Network engineer        Feb 2019        26000
Previous Employer 2     Krisfo Infotech Pvt ltd System engineer 2018    15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-Check system firwall
2-check LAN cable connectivity
3-check ip address and gateway
4-check DNS and dhcp
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Bluetooth
Search Bluetooth name
Connect pair
Pair done
Bluetooth done
Connection stabilise
What according to you makes you a good candidate for customer service or technical support job? I have good technical knowledge like routing protocols , switching, troubleshoot of network support software hardware etc
I give the full
On a scale of 1 - 5 please rate your fluency in spoken English  4