Subject: FW: Tech Support Candidate - Satish Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 09:37:35 +0000

First round

From: Satish Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 9:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Satish Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Satish Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7892266410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Arjangarh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Infinite Computer Solution      Assocate support engineer       Nov 2020        26410
Previous Employer 1     PSPL    Technical Support Executive     Nov2019 18000
Previous Employer 2     PMPS Technologies       Operational Manager     July 2018       14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Restart the system.
2. Clear cache and cookies.
3. Check the internet connectivity whether its working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on Bluetooth of the mobile phone from settings.

2.Turn on Bluetooth of the speaker.

3.Search for the Bluetooth device name(Speaker) on mobile phone.

4.Click on pairing option.
What according to you makes you a good candidate for customer service or technical support job? I have experience of handing client and internal user of American express and R1 RCM. I have a great exposer in supporting user for Desktop, Laptop and windows and Linux OS and with that issues regarding headset connectivity and some of the VDI issues also.
On a scale of 1 - 5 please rate your fluency in spoken English  4