Subject: Tech Support Candidate - Shilpa Sharma
From: Shilpa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 04:33:46 -0500

| | Tech Support Test

Name | Shilpa Sharma
E-mail | [email-masked]
Phone Number | (+91) 8968920686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express pvt ltd | Customer service professional | NA | 60k
Previous Employer 1 | Concentrix pvt. Ltd | Senior executive | |
Previous Employer 2 | Eclerx | Analyst | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try to clear cache and cookies of the browser and check for the link again, if not then use another web browser and see if the issue is with the browser or link, and if it still does not work then will check for other troubleshooting steps on google
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to first click on Bluetooth icon on the phone. Then will check for available networks by refreshing it. After that will tap on the Bluetooth name to which I need to connect
What according to you makes you a good candidate for customer service or technical support job? | We need to understand the true need of the customer and be specific while troubleshooting, do not make customer to wait for a long, provide quick and correct resolutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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