Subject: Tech Support Candidate - Shashank Rana
From: Shashank Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 04:22:48 -0500

| | Tech Support Test

Name | Shashank Rana
E-mail | [email-masked]
Phone Number | (+91) 8602799931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector-136
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Talent pull infrastructure | Project Engineer | Na | 26500
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I am gonna read the error message or error code if I am getting any and try to resolve the issue.

Secondly, I am going to check internet connection.

Thirdly, I will try any other browser and see if that works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker and turn the discoverable mode on.
Turn on mobile phone's bluetooth and go to the settings and refreshing the device list which are ready to pair.
After getting the Bluetooth speaker name in device list, I m going to touch on that name and pair mobile phone with Bluetooth speaker.
And finally I will be able to play songs on bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, technical knowledge and I love to provide solutions to the people who are in need.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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