Subject: Tech Support Candidate - Ashwini Shashikant Mahindrakar Ashwini
From: Ashwini Shashikant Mahindrakar Ashwini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 03:29:10 -0500

| | Tech Support Test

Name | Ashwini Shashikant Mahindrakar Ashwini
E-mail | [email-masked]
Phone Number | (+91) 8693009697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Wartsila voyage limited | Project support engineer | October 30 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will open my browser.
2. Will check proper internet connectivity.
3. If internet connectivity is good then I will proceed ndtv website.
4. If error occurs then I will check again proper internet connection
5. Still I face same then I will use another browser.
6. If still problem don't get solve then I will remove dongle ( if WiFi then I will restart it ) and will connect again.
7. If still it don't get resolved I will restart my computer.
8. At the last if issues don't get solve then I will contact my internet supplier.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start ( switch on the button on device )Bluetooth device.
2. On your mobile phone Bluetooth
3. Search your Bluetooth device. Once Bluetooth device appear on your search pannel then pair it with your mobile.
4. And at the next moment you will get connected

What according to you makes you a good candidate for customer service or technical support job? | According to me I must be able to communicate properly and pleasantly when I start interaction. Then ask what is their problem and how long they are facing same. Then try to resolve issue. If it is not possible for me then kindly asking for time to deliver correct solution with help of seniors.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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