Subject: FW: Tech Support Candidate - Mohit Bareja
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 08:12:16 +0000

Do first round, if salary expectation is high, check if suitable for managerial position for EPOS

From: Mohit Bareja <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 11:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohit Bareja

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohit Bareja
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9213330643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Rohini, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
SAAS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Birdeye Sr Tech Support engineer        30/09/2020      64000
Previous Employer 2     Capgemini       Sr Associate    30/06/2020      44000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. If the Internet is working or not by opening other websites.
2. Check on google if the website is down or not.
3. If the Internet is working try a different browser.
4.If the site(WWW.ndtv.com) is not opening on any browser try to reset the browser.
5.If you are in a workplace check if the site has been blocked by the admin.
6. Finally reboot the device and check.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
2.On the iPhone, open the Settings app.
3.Select Bluetooth.
4.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
5.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
6. For confirmation play some music on the phone.
What according to you makes you a good candidate for customer service or technical support job? 7+ Years of experience in the Technical support/IT Help-desk, Worked In many different domains of incident management. Throughout this journey learned many skills and adapted to many changes in life. Learning something new every day is the goal I try to achieve.
On a scale of 1 - 5 please rate your fluency in spoken English  4