Subject: FW: Tech Support Candidate - Yorro Andre Thilaye Noux Mansour
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 08:10:52 +0000

Get French test done and get it checked by Ismael/rosette

From: Yorro Andre Thilaye Noux Mansour <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 March 2021 at 3:12 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Yorro Andre Thilaye Noux Mansour

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Yorro Andre Thilaye Noux Mansour
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9986354398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        KVIRS   Teacher         45000
Previous Employer 1     DPSATP  Teacher 10-03-2020      35000
Previous Employer 2     Exigence service        Consultant      15-12-2019      30000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First: reload the page
Second: check the internet connection and if the device is connected to internet
Third: connect the device to internet if not and reload the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First: on the speaker
Second: take the phone and browse to settings
Third: in settings select in the connectivity tab Bluetooth
Fourth: on Bluetooth
Fifth: pair the phone with the speaker. And you are ready to go
What according to you makes you a good candidate for customer service or technical support job? I am sharp, smart, bilingual and fast learner.
I am polite and most of all I never give up
On a scale of 1 - 5 please rate your fluency in spoken English  4