Subject: FW: Tech Support Candidate - pankaj kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 2 Mar 2021 08:02:42 +0000

First round

From: pankaj kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 March 2021 at 12:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - pankaj kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    pankaj kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9760304542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 62 khora colony
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PCITS   CCE     15 March 2021   21k
Previous Employer 1     Prosperity Travels      Team leader     19 Nov 2019     25k
Previous Employer 2     ISON BPO        Team Lead       10 June 22k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check the internet connectivity by clicking on right bottom of the screen. If it is showing internet connected then I will troubleshoot by the help option mention there. And then turn off and turn on the router by its power button on the back. And if still the internet won't work then I will try to connect via LAN Cable.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly I will turn on the Bluetooth speaker so that speaker will be available for connection. Then on the phone dropdown screen I will press Bluetooth option and then search for available devices. And then pair both the devices by putting pair code or passkey.
What according to you makes you a good candidate for customer service or technical support job? I have 2 years of working experience in technical sales and technical support. And also have technical background in terms of education qualification. I have the degree of B.sc(IT) and MCA. And my passion for the work that makes me learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English  4