Subject: Tech Support Candidate - Parneet Kaur
From: Parneet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 02:40:40 -0500

| | Tech Support Test

Name | Parneet Kaur
E-mail | [email-masked]
Phone Number | (91) 8872800457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AlertEnterprise | Technical support-2 | | 50K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the browser logs while hitting the URL
to find the cause of the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Goto->settings->bluetooth option
2. List of nearby bluetooth devices will be available.
3. On phone select your speaker

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and can handle clients easily
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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