Subject: Tech Support Candidate - Amit Chaudhary Amit
From: Amit Chaudhary Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 02:32:54 -0500

| | Tech Support Test

Name | Amit Chaudhary Amit
E-mail | [email-masked]
Phone Number | (91) 7053838246
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Network Engineer | NA | 44,000
Previous Employer 1 | Honeywell | Senior Process Assocaite | 27-07-2017 | 28,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check Internet connectivity.
Ensure url is typed in correctly.
Clear browsing history.
Reset browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Ensure Bluetooth speaker is in pairing mode,
On your phone goto settings then open Bluetooth & select speaker name & click on connect.

What according to you makes you a good candidate for customer service or technical support job?

I like helping people to fix their problem in real time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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