Subject: Re: Tech Support Candidate - Amit kumar Dwivedi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Mar 2021 00:08:01 -0700 (MST)

Asking for call back tomorrow 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Mar, 2021, at 20:30, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Amit kumar Dwivedi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 28 February 2021 at 4:13 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Amit kumar Dwivedi 

	

	
	
			Tech Support Test 
		
	Name 	Amit kumar Dwivedi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8130509872 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Webhelp 	Contact center Associate 	Na 	27000 
Previous Employer 1 	Aegis 	Seniour Executive 	28 jan 20 	24000 
Previous Employer 2 	DGworld pvt ltd 	Store incharge 	March 2016 	20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We have to clear cache and cookies of the browser and clear the history page and try to open the website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	We need to on the blutooth of mobile as well speaker and try to pair the device while search the device name and get paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have over all 6+ year's experience in customer service profile. Have good knowledge of telecom, Electronics and International web chat experience in UK and ROI Customer's 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4