Subject: Re: Tech Support Candidate - Anil Rathour
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Mar 2021 00:00:40 -0700 (MST)

Not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Mar, 2021, at 20:23, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Anil Rathour < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 28 February 2021 at 11:33 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Anil Rathour 

	

	
	
			Tech Support Test 
		
	Name 	Anil Rathour 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8448760117 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida,Sector 49 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	APIM,New Delhi 	Senior System Executive 	Aug 2020 	30000 
Previous Employer 1 	GDI 	IT Helpdesk Technician 	July 2016 	25000 
Previous Employer 2 	APIM New Delhi 	System Executive 	July 2015 	18750 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	following are the steps : 
1) Check if internet is working. 
2) Check if Webserver of Website is working. 
3) If still problem persists check for the standard 
error message,every error has a standard error 
message e.g ERROR 504,503 etc and go 
accordingly. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps are as follows: 
1) Switch ON bluetooth in mobile phone bluetooth 
settings. 
2) Switch ON bluetooth of speaker pressing its 
bluetooth Hard button provided. 
3) Look for the name of bluetooh speaker name in 
your mobile phone bluetooth settings and click 
on the blutooh name of speaker to connect it. 
	What according to you makes you a good candidate for customer service or technical support job? 	In my opinion as I have the desired technical expertise and knowledge in the required field to have in this job and also a zeal of helping others in this way which is also a requirement of this job ,i guess I am one of the potential candidate for the job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4