Subject: Re: Tech Support Candidate - Shreyansh Goel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 1 Mar 2021 23:49:59 -0700 (MST)

His Salary Expectations are very high 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Mar, 2021, at 17:51, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shreyansh Goel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 1 March 2021 at 2:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shreyansh Goel 

	

	
	
			Tech Support Test 
		
	Name 	Shreyansh Goel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9458885558 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sector-41 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Veebrij Software 	Production Support Engineer 	15 April'2021 	1,10,000 
Previous Employer 1 	NIIT Technologies 	Senior IT Ops 	31 Dec'2020 	89,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- May be there is some issues related to cache/cookies. So will try to clear the cache + cookies and try to open the website again. 
2- Try to close the browser and open the URL in some different browser. 
3- If there is some other issues related to Internet connection, then try to check the iPV4/iPV6 settings on that computer pc and try to sort out that. 
4- May be there is some issues related to particular user pc, then first try to open the same url in other user pc and check whether it is working fine or not within same domain network. After that troubleshoot on the problematic machine. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- Open the Bluetooth on the mobile phone. 
2- Switch-on that particular Bluetooth device we want to connect to phone system. 
3- Check if the device is listed or not under the Bluetooth options list to pair. 
4- If yes, then pair the Bluetooth device with the phone system. 
5- After successful pairing, you are now able to use that with the phone system and enjoy. 
	What according to you makes you a good candidate for customer service or technical support job? 	1- Firstly, we have to understand the problem/situation of the customer so that we can further analyze/troubleshoot it to give a proper solution. 
2- After that we have to ensure the customer that his/her problem has been successfully submitted and we are working on it to resolve asap. 
3- Then, we have to resolve that particular issue within the defined SLA and with proper RCA so that that particular issue will not come in future. 
4- In the last, we have to give a solution to the customer and regards with proper salutation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5