Subject: Tech Support Candidate - Narendra Srivastava
From: Narendra Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 01:42:23 -0500

| | Tech Support Test

Name | Narendra Srivastava
E-mail | [email-masked]
Phone Number | (91) 7668705589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Protocol Solutions | Executive | Sep29, 2020 | 35000
Previous Employer 1 | Ienergizer | Executive | Sep 6,2018 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | No idea, never done before.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth of mobile
Open Bluetooth of speakers
Search and connect with speaker in mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Listen customer problems
Give trouble shooting step and asked to perform on real time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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