Subject: Tech Support Candidate - Shivani Bhardwaj
From: Shivani Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 01:06:13 -0500

| | Tech Support Test

Name | Shivani Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 8882321783
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Reliance industries ltd | Customer care executive | 10 October 2020 | 26000
Previous Employer 2 | Cision (UK) | Media Analyst | 24 February 2020 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to open that site on different browser and check whether it is an issue with site or only specific browser.
If still I'm getting an error, I'll try to clear my cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. Press the button on the speaker to make it discoverable.
5. On the mobile select Bluetooth name or model number which is mentioned and then it's connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Worked as Customer care executive previously.
2. Patience.
3. Quick learner.
4. Empathy
5. Communication skills
6. Flexibility
7. Good listener
8. Problem solver

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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