Subject: Tech Support Candidate - karyanand Kumar
From: karyanand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 23:39:50 -0500

| | Tech Support Test

Name | karyanand Kumar
E-mail | [email-masked]
Phone Number | (+91) 8745882317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Berggruen car rentals pvt ltd | system administrator | | 30000
Previous Employer 1 | Hector India Pvt Ltd | It Support engineer | 14 July 2018 | 20000
Previous Employer 2 | Fourth dimension solution pvt ltd | Distt. co-odinator | 01 April 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly We checked our internet connection . and than check we are connected with isp or not. and than check our browser setting. check site blocking setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open bluetooth on speaker and  mobile.
2. long press on bluetooth icon in mobile and open bluetooth setting .
3. search nearest bluetooth device
4. when found my bluetooth speaker then click to connect.
4. confirm to connection and click 'yes'.

What according to you makes you a good candidate for customer service or technical support job? | i am listen problem of customer carefully.and I am discribing every technical solution in step to step.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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