Subject: Tech Support Candidate - Kouadio Kouassi saturnin
From: Kouadio Kouassi saturnin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 23:39:27 -0500

| | Tech Support Test

Name | Kouadio Kouassi saturnin
E-mail | [email-masked]
Phone Number | (+91) 7702713276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Telecom,management in IT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oakridge International school | French trancher | Currently working | 45
Previous Employer 1 | Sanjay Godawath international school | HOD French | 2019 | 35
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First,we have to check the network connection if there is internet.
Then verified the website name whether it is spelled correctly.
We have to verify if the domain name is configured properly.
The IP address could be blocked by the server.
And the server operating system can be outdated or corrupted.
It can be a malware, virus where the antivirus ne Ed to be updated.
That can also be caused by the computer browser it could be incompatible so needs to be uploaded or changed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In the research box,we type Bluetooth.
And select the Bluetooth option in sittings.
We select on.
Press search new devices
In the list of the names of devices appearing.
Click on speaker name that look similar to the Bluetooth symbol.

What according to you makes you a good candidate for customer service or technical support job?

I may not be the only person who apply for this same position neither the one gave the excellent
answer to this question but,I certainly know I am a hard worker.
I have completed PGDM in IT management,and having networking and telecommunication background.
I have also a knowledge of French,English and Spanish language,so for those few qualities,I can offer a good service in the domain of customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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