Subject: Tech Support Candidate - Saurabh Arora
From: Saurabh Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 22:43:35 -0500

| | Tech Support Test

Name | Saurabh Arora
E-mail | [email-masked]
Phone Number | (91) 9873142462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TAj | Duty Manager | currently working | 37,000
Previous Employer 1 | Park Plaza Noida | Duty Manager | march 2015 | 30,000
Previous Employer 2 | Radisson | Front Office Executive | Feb 2013 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Click on the network and run trouble shoot.
If still not working try restarting system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth for both phone and Speaker with same Bluetooth name.
What according to you makes you a good candidate for customer service or technical support job? | I am good learner.  And can explain things easily to clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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