Subject: Tech Support Candidate - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 21:48:17 -0500

| | Tech Support Test

Name | Anand Kumar
E-mail | [email-masked]
Phone Number | (91) 8527265485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tioninfo tec | Tec support | - | 30000
Previous Employer 1 | Mantec | E mail | July 20 | 27000
Previous Employer 2 | Sutherland global services | Tec & voice | Oct 19 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh Your Webpage
I then Update my Browser if needed.
And then Clear my Cache and temp files
If still does not work  I disable Third-Party Browser Extensions.
Test our Internet Speed.
Restart my Computer.
If still not working
I then switch devices.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth in speaker
Then turn on in phone via going to settings - blutooth and search for devices.
Then select the name click on it to connect it.

What according to you makes you a good candidate for customer service or technical support job?

Able to handle the situation of the customer over voice and remote. Solve the problem within the time period.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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