Subject: Tech Support Candidate - Shivam Maheshwari
From: Shivam Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 21:09:11 -0500

Tech Support
Test

Name

Shivam
Maheshwari

E-mail

[email-masked]

Phone Number

(+91) 7055998451

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Shivalik mercantile cooperative Bank

Branch banking
operations

NA

20290

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Check
the web address (URL) in the address bar to make sure you're going to the right
webpage.

2.If you are, try to open the same webpage on another computer connected to the
same network.

3.If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

4.Restart my device.

5.check the network connection.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to setting button

2. Tap to bluetooth option

3. Turn on bluetooth

4. A list of available device will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Yes i am
a good candidate to this job because i never ever turn back to technical work
and i am very hardworker.

On a scale of 1 - 5 please rate your
fluency in spoken English

3