Subject: Tech Support Candidate - Urvashi Gupi
From: Urvashi Gupi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 15:40:26 -0500

| | Tech Support Test

Name | Urvashi Gupi
E-mail | [email-masked]
Phone Number | (+91) 7084630065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida Omicron 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Operation Associate | Na | 14400
Previous Employer 1 | HDFC Bank | Trainee | Na | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Try refreshing the site and logging in again.
2- Try opening other website.
3- Clearing cookies and cache of the browser.
4- Trying to open website on different Browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the speaker, along with mobile bluetooth.
2- Click on the speaker name displayed on the mobile
3- Pair the mobile device with speaker.

What according to you makes you a good candidate for customer service or technical support job? | good listener, problem solver, helpful, team builder and extrovert.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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