Subject: Tech Support Candidate - PRIYA KARDAM
From: PRIYA KARDAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 15:28:39 -0500

| | Tech Support Test

Name | PRIYA KARDAM
E-mail | [email-masked]
Phone Number | (91) 7532091368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | JR ENGINEER TECHNICAL SUPPORT | 01/02/2021 | 17350
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check the internet connection.
2) need to write the website correctly
3) check the setting option to correct the cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)turn on the Bluetooth from the phone as well as turn on the speaker.
2)check the devices while searching
3) pair the devices with tsp on the search devices name
4) if a password required then fill it.
5) then connect the devices

What according to you makes you a good candidate for customer service or technical support job? | Always be patient with the customer and always trying to do give empathy and be helpful or enthusiastic and energetic over the call. Also do apologize if needed as per the situation. Also, give proper solutions to the customer regarding his/her problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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