Subject: Tech Support Candidate - Dheeraj Kalra
From: Dheeraj Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 14:52:17 -0500

| | Tech Support Test

Name | Dheeraj Kalra
E-mail | [email-masked]
Phone Number | (91) 7508038676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida, Sector 27
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pluswealth Capital Management LLP | Hardware & Networking Engineer | Friday | 22200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First Thing I will check internet connectivity, If internet connectivity is ok, then I will check the domain working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to you mobile setting on your phone, open connection, select Bluetooth after that showing connectivity name or not. When you check speaker Bluetooth is on then pair the device of your speaker name.
What according to you makes you a good candidate for customer service or technical support job? | I'll never quit.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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