Subject: Tech Support Candidate - Aaditi Singh
From: Aaditi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 14:19:39 -0500

Tech Support
Test

Name

Aaditi
Singh

E-mail

[email-masked]

Phone Number

(+91) 8218309824

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida 120

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Xavient Digital

Technical support

immediate

30000

Previous Employer 1

British Telecom

Network
Record

2019 march

20000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First and foremost , I'll check internet
connectivity .

In case, internet connection is displaying connected ,then I'll troubleshoot
network connection.

If there's any error ,I'll resolve all the errors . If not then there will be
some issue on site .Furthermore, I'll verify and fix the issues.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the Bluetooth in my phone and speaker.

2. I'll allow my phone to pair other devices .

3. I'll search the speaker's Bluetooth name and will connect .

What
according to you makes you a good candidate for customer service or technical
support job?

I work on any issue on priority and secondly
which is more significant , I analyze any task on first then I make a proper
flow chart . Because of this I do not miss the single step and do my work
systematically.

On a scale of 1 - 5 please rate your
fluency in spoken English

4