Subject: Tech Support Candidate - Hariom Sharma Hariom
From: Hariom Sharma Hariom <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 14:03:07 -0500

| | Tech Support Test

Name | Hariom Sharma Hariom
E-mail | [email-masked]
Phone Number | (0120) 9560116030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad,Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech | IT helpdeskt engineer | |
Previous Employer 1 | Aforeserve.com ltd | Desktop support L1 | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will check my network connection if connection is fine then I will delete the all cookies of my browser and history as well.  After I will reset my browser and restart it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First powering on the speaker and Enable the Bluetooth device of your mobile after that please find the name of your device and then pair your Bluetooth from your Bluetooth speaker and then paired the both with each other
What according to you makes you a good candidate for customer service or technical support job? | I have relevant  job Expirence  for this job and have well versed knowledge of technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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