Subject: Tech Support Candidate - Rakhi Bagri
From: Rakhi Bagri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 13:24:06 -0500

| | Tech Support Test

Name | Rakhi Bagri
E-mail | [email-masked]
Phone Number | (91) 9891685441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sitel india put ltd | csp | 20th march 2020 | 44000
Previous Employer 1 | Concentric | csp | 6th feb 2019 | 25000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will close everything working on background as well then i will delete the history of browser then I will try again in order to reach on the site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth of my phone on Bluetooth of my Bluetooth speaker after that I will pair the Bluetooth speaker with the device after pairing the device it will be automatically connected.
What according to you makes you a good candidate for customer service or technical support job? | Because as I already have a experience  as customer service executive now I feel that I have a confidence level n now I know very well how to deal with the customers moreover I love interacting with people which is my strength that could be a benefit for a company in order to  contribute in company's growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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