Subject: Tech Support Candidate - Mohit Bareja
From: Mohit Bareja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 13:15:15 -0500

| | Tech Support Test

Name | Mohit Bareja
E-mail | [email-masked]
Phone Number | (+91) 9213330643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
SAAS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Birdeye | Sr Tech Support engineer | 30/09/2020 | 64000
Previous Employer 2 | Capgemini | Sr Associate | 30/06/2020 | 44000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If the Internet is working or not by opening other websites.
2. Check on google if the website is down or not.
3. If the Internet is working try a different browser.
4.If the site(WWW.ndtv.com) is not opening on any browser try to reset the browser.
5.If you are in a workplace check if the site has been blocked by the admin.
6. Finally reboot the device and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
2.On the iPhone, open the Settings app.
3.Select Bluetooth.
4.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
5.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
6. For confirmation play some music on the phone.

What according to you makes you a good candidate for customer service or technical support job? | 7+ Years of experience in the Technical support/IT Help-desk, Worked In many different domains of incident management. Throughout this journey learned many skills and adapted to many changes in life. Learning something new every day is the goal I try to achieve.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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