Subject: Tech Support Candidate - Tanya Bagai
From: Tanya Bagai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 12:59:49 -0500

| | Tech Support Test

Name | Tanya Bagai
E-mail | [email-masked]
Phone Number | (+91) 9540885158
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDB financial services | Senior officer | | 32k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, will check my Internet connectivity. And then try and open the website again in a new tab of the same browser. If still the problem remains same, will try and open it in another browser. After these steps, will check  and clear all cache and allow the 'pop ups and redirects'  option in 'settings' of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the blutooth speaker.
2) click and activate Bluetooth on ur handset.
3)In settings, search for the devices with active Bluetooth.
4)select, pair and connect the phone with ur blutooth.

What according to you makes you a good candidate for customer service or technical support job? | I m working in virtual banking for past more then 3 years. Customer services is the core of my job profile. Hence, I find myself suitable for this job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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