Subject: Tech Support Candidate - Ayoush Singh
From: Ayoush Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 12:19:48 -0500

Tech Support
Test

Name

Ayoush
Singh

E-mail

[email-masked]

Phone Number

(+91) 8130770109

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aspire infocom technology pvt ltd gurgaon

Team lead

22000

Previous Employer 1

IVT Technology

Programe
engineer

Aug-2020

16000

Previous Employer 2

RV Solution pvt ltd noida
sector 2

Team lead in R&D departmentDEPARTMEN

Jun-2020

20000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, let's figure out where the problem is

The problem only happens with certain websites

Try clearing Firefox's cookies and cache

The website loads but doesn't work properly

The problem only happens on a secure (https) website

The problem only happens in Firefox

The problem happens in all web browsers

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

Its all about your attitude in addition to your
academic qualification, like you should be soft spoken, good listener, problem
solver, helpful, team builder and know how to engage the people
well.

On a scale of 1 - 5 please rate your fluency in spoken
English

3