Subject: Tech Support Candidate - Hemant Sharma
From: Hemant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 12:03:36 -0500

| | Tech Support Test

Name | Hemant Sharma
E-mail | [email-masked]
Phone Number | (122001) 9034744946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paisabazaar.com | Associate sales Consultant | 30july 2020 | 19
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear cookies and cached if it still doesn't work uninstall the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker bluetooth.
2. Turn on the mobile bluetooth and search the speaker bluetooth name.
3.then connect both the device(if require a passcode put the passcode)

What according to you makes you a good candidate for customer service or technical support job?

1. Firstly understand the customer problem
2. Help him by step to step

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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