Subject: Tech Support Candidate - Rashmi Varshney
From: Rashmi Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 11:57:10 -0500

| | Tech Support Test

Name | Rashmi Varshney
E-mail | [email-masked]
Phone Number | (91) 7303826869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCML | Team lead | Currently working | 50000
Previous Employer 1 | BASF | Specialist | 2019 | 70000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Depends on What kind of error it is
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker, turn the blutooth in mobile. Go to setting and then to Bluetooth, scan for the device to connect, once device is found in the phone then connect it
What according to you makes you a good candidate for customer service or technical support job? | A polite, patient and a good listner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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