Subject: Tech Support Candidate - VIDYA BHUSHAN SINGH
From: VIDYA BHUSHAN SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 11:18:38 -0500

| | Tech Support Test

Name | VIDYA BHUSHAN SINGH
E-mail | [email-masked]
Phone Number | (+91) 7607866782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jangpura New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITI LIMITED | Network Engineer | 5 | 24500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Internet not working: the best way to check this is from that little wifi/network icon in the right hand side in the taskbar. If your internet is not working, there will be a yellow triangle on that icon. You can try restarting you router and then trying again or just wait for the internet to work again.
2. Website blocked by ISP: Sometime websites are blocked by ISPs, due to them being banned by the authorities. There are ways to bypass this barrier by using proxies and VPNs. Just download and setup a VPN. You can get trials of some for free. Just google it. Keep one thing in mind that some websites are banned in a lot of countries, making them much more difficult to access.
3. Website not working : If your internet is working and you still cannot connect, even after using a VPN then most probably the website is down, maybe for maintenance or some other reason. All you can do now is wait for it to be back online soon.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth ON.
1. Swipe down from the top of the screen.
2. Tap Bluetooth.
Connection Stability
1. Swipe down from the top of the screen.
2. Make sure Bluetooth is turned on.
3. Touch and hold Bluetooth .
4. In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

These skills makes me good candidate for Customer Service or Technical Support Job:

Good Communication Skills.
Problem Solving Skills.
Good Technical Knowledge with Practical.
Passion for the Role.
Quick Learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |