Subject: Tech Support Candidate - Shivika Kalra
From: Shivika Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 11:09:45 -0500

| | Tech Support Test

Name | Shivika Kalra
E-mail | [email-masked]
Phone Number | (201301) 7291088640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 52 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Royal Bank of Scotland | Operational analyst | Currently working | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The very first thing would be to verify the link and check for any mistake. Other than that if the link still doesn't open, I'll try to clear cookies from my search history as that disables many sites from opening. If the error still prevails, I'll try to open it in incognito tab or else report the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I'll turn on the Bluetooth of the speaker and do the same on my phone. After that I'll search for the name of my speaker's Bluetooth and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I'm a very quick learner and very efficient with my work. Even if I'll lack some skills, i know I'll learn them in no time and turn out to be a valuable asset for the organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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