Subject: Tech Support Candidate - Palash mehra Palash
From: Palash mehra Palash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 11:04:30 -0500

| | Tech Support Test

Name | Palash mehra Palash
E-mail | [email-masked]
Phone Number | (91) 9557574646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anand rathi | Deputy manager | Currently working | 32,000
Previous Employer 1 | Sharekhan | Relationship mamanget | 3 december | 24,999
Previous Employer 2 | Avik research solutions | Bdm | 7 may 2019 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will review my internet connection and the website address which i fed then will attempt to refresh and reload the page.if that problem still exist either i will clear my browser cache and do necessary changes in my advance settings or open particular site in different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth in both device and scan for new/add device to connect once the particular speaker name appears enable  pairing it with mobile phone by clicking on its name .
What according to you makes you a good candidate for customer service or technical support job? | According to me a customer care executive should posses adequate technical  knowledge and communication skills.not only  by listening them properly but also delivering right quality of information patiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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