Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:56:56 -0500

Tech Support
Test

Name

Pradeep
Kumar

E-mail

[email-masked]

Phone Number

(0120) 8178246435

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida 63

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
Routing
protocols

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Synapseindia outsourcing Pvt ltd

Network engineer

March

35000

Previous Employer 1

Bharatit sarvices ltd

Network
engineer

Feb 2019

26000

Previous Employer 2

Krisfo Infotech Pvt
ltd

System engineer

2018

15000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1-Check system firwall

2-check LAN cable connectivity

3-check ip address and gateway

4-check DNS and dhcp

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open Bluetooth

Search Bluetooth name

Connect pair

Pair done

Bluetooth done

Connection stabilise

What according to you makes you a
good candidate for customer service or technical support job?

I have good technical knowledge like routing protocols ,
switching, troubleshoot of network support software hardware etc

I give the full

On a scale of 1 - 5 please rate your
fluency in spoken English

4