Subject: Tech Support Candidate - Ayush Mittal
From: Ayush Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:22:37 -0500

| | Tech Support Test

Name | Ayush Mittal
E-mail | [email-masked]
Phone Number | (91) 9818163086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajnagar extension ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Redifine holidays | Sales and marketing executive | November 2019 | 17000
Previous Employer 2 | Seven seas | Customer care executive | July 2020 | 19500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check your internet connection
2- connect to wifi or mobile data
3- Refresh the page or try again after some time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Power on the bluetooth speaker first.
2-After that activate the bluetooth mode of the speaker with the help of remote or the buttons on speaker.
3- Turn on the bluetooth from your phone as well
4- Stay near by to the speaker so that it connect easily with your phone.
5- pair your mobile successfully with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

These qualities should be there to become a good candidate for CCS:-
1- Confidence
2- Energetic
3- Good communication skills
4- Patience
5- solution provider
6- Problem solving attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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