Subject: FW: Tech Support Candidate - Amit kumar Dwivedi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 1 Mar 2021 15:00:01 +0000

First round

From: Amit kumar Dwivedi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 28 February 2021 at 4:13 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit kumar Dwivedi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit kumar Dwivedi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8130509872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Webhelp Contact center Associate        Na      27000
Previous Employer 1     Aegis   Seniour Executive       28 jan 20       24000
Previous Employer 2     DGworld pvt ltd Store incharge  March 2016      20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We have to clear cache and cookies of the browser and clear the history page and try to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      We need to on the blutooth of mobile as well speaker and try to pair the device while search the device name and get paired.
What according to you makes you a good candidate for customer service or technical support job? I have over all 6+ year's  experience in customer service profile. Have good knowledge of telecom, Electronics and International web chat experience in UK and ROI Customer's
On a scale of 1 - 5 please rate your fluency in spoken English  4