Subject: FW: Tech Support Candidate - Anil Rathour
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 1 Mar 2021 14:53:20 +0000

First round

From: Anil Rathour <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 28 February 2021 at 11:33 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anil Rathour

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anil Rathour
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8448760117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida,Sector 49
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        APIM,New Delhi  Senior System Executive Aug 2020        30000
Previous Employer 1     GDI     IT Helpdesk Technician  July 2016       25000
Previous Employer 2     APIM New Delhi  System Executive        July 2015       18750
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  following are the steps :
1) Check if internet is working.
2) Check if Webserver of Website is working.
3) If still problem persists check for the standard
   error message,every error has a standard error
   message e.g ERROR 504,503 etc and go
   accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps are as follows:
1) Switch ON bluetooth in mobile phone bluetooth
   settings.
2) Switch ON bluetooth of speaker pressing its
   bluetooth Hard button provided.
3) Look for the name of bluetooh speaker name in
   your mobile phone bluetooth settings and click
   on the blutooh name of speaker to connect  it.
What according to you makes you a good candidate for customer service or technical support job? In my opinion as I have the desired technical expertise and knowledge in the required field to have in this job and also a zeal of helping others in this way which is also a requirement of this job ,i guess I am one of the potential candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  4