Subject: Tech Support Candidate - Swati Mishra
From: Swati Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:44:01 -0500

| | Tech Support Test

Name | Swati Mishra
E-mail | [email-masked]
Phone Number | (011) 8447097886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shastri Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IT works @ siyaram | Customer support executive | 17 Jan 2020 | 21000
Previous Employer 1 | RP Traders | Sales Support Executive | 31 jul 2019 | 18000
Previous Employer 2 | Rachit Enterprises | Sales coordinator | Nov 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would click on error and would read all the instructions carefully .

Secondly, After reading all the instructions would try to implement it sothat the error could resolve shortly

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Don't know
What according to you makes you a good candidate for customer service or technical support job? | Customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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