Subject: Tech Support Candidate - Prince Arora
From: Prince Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:42:05 -0500

| | Tech Support Test

Name | Prince Arora
E-mail | [email-masked]
Phone Number | (91) 9034306506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM | Senior representative | Working | 21000
Previous Employer 1 | In2it technologies | Trainee associate analyst | March 2020 | 13000
Previous Employer 2 | Helptek solution | Technical support | March 2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | There are many situation in which you will get error first one is the internet connection means to check whether your internet is working or not if its working than check there mught be an issue with device kindly restart device and also if still same issue than kindly check the site you want to create is down that's why you are facing that issue so these are the scenarios for this error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

You can connect your Bluetooth speaker with your mobile phone
1 kindly ON the power of the speaker by pressing power button.
2 Than open mobile Bluetooth and search the name of your Bluetooth speaker in mobile
3 Connect your mobile with that name which mentioned in mobile device and just click on that it will be connected by pairing to that device

What according to you makes you a good candidate for customer service or technical support job? | According to me good candidate is that who can handle customer in an efficient manner and resolve customer query and who has good knowledge about technical things because without that you can't get the issue from customer and also can't resolve customer query so for handle the situation customer handling and technical knowledge is mandatory
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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