Subject: Tech Support Candidate - DHARMENDRA KUMAR
From: DHARMENDRA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:39:12 -0500

| | Tech Support Test

Name | DHARMENDRA KUMAR
E-mail | [email-masked]
Phone Number | (91) 9049836418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LEARN EXPRESS GROUP | SYSTEM TRAINER | 09/2020 | 12000
Previous Employer 1 | AMDOCS DEVELOPMENT CENTER | TECHNICAL SUPPORT | 06/2019 | 29000
Previous Employer 2 | PYRO | RF ENGINEER | 09/2017 | 19000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I do check the internet connection whether it's connected or not.

If the internet is connected, I will try to clear the cache and cookies of the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are a few steps to connect a Bluetooth speaker to a mobile phone;

1.Swipe down from the top of the screen.

2.Make sure Bluetooth is turned on.

3.Touch and hold Bluetooth.

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

I am a result-oriented professional with over 6 years of experience in troubleshooting and Technical Support.

Also, I have well experience handling complex scenarios and issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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