Subject: FW: Tech Support Candidate - Abhijeet Thakur
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 1 Mar 2021 14:24:11 +0000

Check his audio and video, I will ask client for an appointment

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 February 2021 at 7:21 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Abhijeet Thakur

Abhijeet Thakur        8700180124        Adobe        Doing test        laxmi Nagar        28th feb        30000/-        hike

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 25 Feb, 2021, at 18:03, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Abhijeet Thakur <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 February 2021 at 2:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhijeet Thakur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhijeet Thakur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8700180124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nirman Vihar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Adobe Suite, SSO, SAML
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Dimension India Network Technical Support Engineer      28/02/2021      30200
Previous Employer 1     Concentrix      Technical Support Engineer      31/08/2021      18000/-
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) Try changing the browser and see if it is a browser specific issue.
2) Restart the router and reconnect to the internet again.
3) Check and update the drivers and reinstall the driver if updating doesn't work.
4) Run the commands to renew and refresh the IP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the device and switch the bluetooth on the switch. Make sure the bluetooth is visible and then check for the device and connect.
What according to you makes you a good candidate for customer service or technical support job? I have worked on all windows version like windows 7, 8.1 & 10 and have also worked as a cloud support engineer. I am keen to learn and fexlible with the work environment.
On a scale of 1 - 5 please rate your fluency in spoken English  4