Subject: Tech Support Candidate - Serigne Ndiaye
From: Serigne Ndiaye <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:17:10 -0500

Tech Support
Test

Name

Serigne
Ndiaye

E-mail

[email-masked]

Phone Number

(221) 772258211

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 93B

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Pulse secure

senior
associate

21 Jul 2020

87000

Previous Employer 2

phronesis

French
Associate

26 Jun 2018

30000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I would identify the type of error I
observed. If the problem is related to internet issues, I will re-start the
modem or re-join the device connexionSecond, if the problem is related to access
issues. I will check the firewall tolls management and enable access to the
website (www.ndtv.com) If the problem continues, I would advise to wait after
sometime whether the server is down or under maintenance from the admin side.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

In order to setup a proper connectivity between
my mobile Phone and Bluetooth speaker,

First I will activate/ turn on the Bluetooth mode in my Mobile phone. Then I
will go to the bluetooth setting to ensure my device (Mobile phone) is proper
setup or connect to the Bluetooth speaker.

Then after that, I will click connect under the Bluetooth name listed in my
network zone(Area).

What according to you makes you a
good candidate for customer service or technical support job?

In order to be a good customer service or support engineer, I
think it's important to know how to prioritise tasks as per urgency and needed,
having a good capacity of analyse and attention to details.

Open to learn and execute them at the recommend sla/ time.

On a
scale of 1 - 5 please rate your fluency in spoken English

4