Subject: Tech Support Candidate - Anurag Singh
From: Anurag Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:08:36 -0500

| | Tech Support Test

Name | Anurag Singh
E-mail | [email-masked]
Phone Number | (+91) 8826507921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qainfotech ss pvt ltd | Lead Systems Engineer | 2/4/2021 | 27200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll first check the internet connection if its connected then I'll check ip address and try to ping Google. And if am able to ping Google and not able to open site on browser then I'll check the proxy in internet options after this site should be working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open Bluetooth of speaker in search mode then go to mobile open Bluetooth and connect speaker.
What according to you makes you a good candidate for customer service or technical support job? | He should love to provide solutions to clients or customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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