Subject: Re: Tech Support Candidate - Pramod Kushwaha
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 1 Mar 2021 13:29:32 +0000

Spoke to him, reject

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 3:11 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Pramod Kushwaha

No response

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 1 Mar, 2021, at 14:02, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Pramod Kushwaha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 March 2021 at 9:12 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pramod Kushwaha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pramod Kushwaha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9540803012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Sector 49
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        OSI Digital Pvt Ltd     System engineer Working 36000
Previous Employer 1     Cryptograph Technology  Application Support Engineer    NA      25000
Previous Employer 2     HItachi Systems MIcro Clinic Pvt Ltd    Service Desk Engineer   NA      20000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-Need to Check Internet is Working or not
2-Need to check That system Having Access to the Internet means not blocking through Firewall /any Policy
3-delete Temp/Cache files
4-check the URL is correct or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Need to On Bluetooth on Speaker
In Mobile go to setting and then select the Bluetooth and search the Bluetooth Device
once the device was showing click on that and click on that device to connect
What according to you makes you a good candidate for customer service or technical support job? I have good working experience of Software, Hardware, Troubleshooting skills of applications
On a scale of 1 - 5 please rate your fluency in spoken English  4