Subject: Tech Support Candidate - Nirmisha sachdeva Nirmisha
From: Nirmisha sachdeva Nirmisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 08:17:35 -0500

| | Tech Support Test

Name | Nirmisha sachdeva Nirmisha
E-mail | [email-masked]
Phone Number | (91) 8287611849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rohtak,Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lohchab motors company | CRM | Working | 20k
Previous Employer 1 | Samsung process | Junior engineer tech Desktop support | 04feb,2020 | 20k
Previous Employer 2 | Karvy infotech | Junior engineer | 14,June,2019 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As I get situation during opening website
Firstly I will check internet connection
Then check advance security
After that  I will clear all cache memory
Then clear all hidden files
After that I will again try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First,Turn on the Bluetooth device,
After that turn on Bluetooth button in phone,
After that I will pair that particular Bluetooth device with phone
After pairing, the device is ready for connect
After connection we will play the song or whatever I want to listen.

What according to you makes you a good candidate for customer service or technical support job? | Acc. To me a good technical support is whom can help everyone in Providing trouble shooting but before provide troubleshooting we have to understand what the problem customer is facing. So firstly we have to understand the customer concern. After that we have to provide troubleshooting regarding problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |